SACM Senior Service Management Consultant

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Capgemini Polska

20 days ago

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Used Technologies and Requirements

Must have
  • Experienced in the technologies that support SACM
Nice to have
  • ITIL certified
  • ServiceNow ITOM
Other tasks

Work Conditions

Job type:Full Time Job
Contract Type:Employment
Work hours:8h per day / 40h a week
Preferred Office hours:08:00 - 20:00
Contract duration:to be agreed with Team Leader
Possibility of remote work:
to be agreed with Team Leader
Delegation involved:0
Kraków ,
Katowice, Poland

About Project

Start date:to be agreed with Team Leader
Project team size:....
Project Industry:IT & Technology
office desk

Service Management Consulting is a team of well-trained professionals who engage in business analysis and consulting with great enthusiasm and passion. Our broadly skilled people allow Capgemini to deliver challenging projects across Europe, Asia and Americas. We deliver ITSM implementations using Service Now platform, IT process remediations, non-IT related Service Now implementations as well as digital transformation projects using organizational change management and agile methodologies. We believe in learning through experience and delivering on time and above client expectations.


A1 A2 B1 B2 C1 C2 Native

Other requirements

Required Skills Facilitation skills to lead requirements gathering workshops and provide training to clients and internal team members Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members Time management skills to meet agreed targets Strong verbal and writing skills in order to effectively communicate information to clients and internal team members Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details Awareness of a number of service management tools such as BMC’s IT Service Management (ITSM) or ServiceNow Expert in IT Asset Management Lifecycle processes (including hardware and software)


Corporate training
Training budget
Language courses
Subsidized courses
Private healthcare
Life insurance
Integration events
Sport subscriptions
Appreciation bonus
Shopping vouchers
Subsidized tickets for cultural events
Bike parking
Good coffee
Company car

SACM Senior Service Management Consultant

Capgemini Polska