VIP Account Specialist

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B2B contract

4 000 - 6 000 PLN

Net per {frequency, select, HOUR{hour} MONTH{month} other{}}

Used Technologies and Requirements

Must have
  • At least 2 years of professional experience
  • Business standard of English
  • Very good oral and written command of Italian or French
  • Battle-tested analytical skills with good knowledge of Excel
  • Communication intuition, especially on Internet channels
  • Strong team player, confident and people-focused
  • Flexibility to work shifts, including evenings, weekends etc
Nice to have
  • Experience in dynamic client-oriented environment
  • Passion for F2P games
10%80%10%
Meetings
Client support
Other tasks

Work Conditions

Job type:Full Time Job
Contract Type:B2B
Work hours:8h per day / 40h a week
Preferred Office hours:10:00 - 15:00
Contract duration:Permanent
Possibility of remote work:
2 days a month
Delegation involved:0
Location:
Jana Długosza 60,
Wroclaw, Poland

About Project

Start date:ASAP
Project team size:3
Project Industry:Game Development
office desk

Daily tasks: * Executing and optimizing high-value customer strategies; * Taking care of VIP Player queries; * Creating VIP-tailored promotional offers to satisfy our best customers; * Monitoring product issues, listening to player’s feedback for useful ideas; * Identifying potential issues with high net worth customers and flagging them with relevant stakeholders; * Collecting and analyzing information and data on customer segments and suggesting changes for optimization; * Evaluating and reporting on VIP activities and performance on a daily/weekly/monthly basis; * Cooperating with product teams, customer support and BI to ensure a smooth experience for our players.

Other work attributes

Continuous IntegrationJenkins
Operating SystemWindows/Linux/MacOS
WorkstationNotebook

Languages

English:
A1 A2 B1 B2 C1 C2 Native
Italian:
A1 A2 B1 B2 C1 C2 Native
French:
A1 A2 B1 B2 C1 C2 Native

Benefits

Corporate training
Training budget
Language courses
Subsidized courses
Private healthcare
Private healthcare for family
Integration events
Sport subscriptions
Shower
Game console
Table Soccer
Relax room
Paid leave (B2B)
Free parking
Bike parking
Gifts
Kitchen
Good coffee
Free fruits
Free drinks
Pet friendly space

VIP Account Specialist

Ten Square Games S.A.