Support Account Manager

Used Technologies and Requirements

Must have

Support/Technical Acc. Manager role in IT/Telco/Mobile
Operating systems (Android, iOS, Tizen)
(MDM) Solutions (AirWatch, MobileIron, Blackberry, MaaS360,)
FAMOC, Intune etc.
Excellent interpersonal skills, positive attitude

65%

20%

Development

Maintenance

Documentation

Meetings

Testing

Work Conditions

Job type:	Full Time Job
Contract Type:	Employment
Work hours:	8h per day / 40h a week
Preferred Office hours:	08:00 - 20:00
Contract duration:	Permanent
Possibility of remote work:	No remote work
Delegation involved:	20%
Location:	plac Europejski 1 (Warsaw Spire), Warsaw, Poland

About Project

Start date:	ASAP
Project team size:	ok. 10 osób
Project Industry:	IT, Mobile, Pre sales, Support, Android

Company R&D Institute Poland is one of the largest research and development hubs in Poland with offices in Warsaw and Cracow. This is where Company highest-quality software is created. The work of our engineers influences the future operation of our flagship mobile device and television models, mobile networks, multimedia installations, robots, intelligent buildings, and more. As an Enterprise Technical Support we provide direct after-sales technical support and troubleshooting of mobile related issues in enterprise IT environment, which keeps customer’s mobile workforce working efficiently. Our B2B customers are located in the whole EMEA region. Our experts are ready to conduct proactive assessment, provide reliable support, handle escalations of various sorts/degrees, as well as tailor solutions to fulfill B2B organization's unique needs. As a Support Account Manager you will serve as an extension of the customer’s team, working closely with the entire Enterprise Technical Support organization to help ensure consistent management and prioritization of critical support issues and mobility projects. The SAM is the customer’s trusted advisor and advocate within Company who assists in expediting cases within Enterprise Technical Support, helping to allocate the right resources and assisting in escalating support tickets. The SAM is not just reactive in nature but can collaborate with customers/partners and IT departments to proactively review the mobility deployment strategy, identify challenges that might occur, and suggest remediation approaches and solutions to those challenges before they impact the customer’s business.

Languages

English:

A1 A2 B1 B2 C1 C2 Native

Other requirements

- Professional experience with traditional IT systems and solutions like email systems, workgroups solutions, communication networks, security solutions and SW/HW operating infrastructure - Degree in Computer Science, Engineering, Information Technology or related field - Proficiency in MS Office - Fundamental literacy in data analysis and reporting - Good understanding of IT processes, services and technical project management - Dynamic and open-minded person, not afraid of challenges, flexible and open to changes. - Strong ability to organize work schedule to ensure deadlines are always met. - Experienced in leading business meetings on C/Director-level. - High competency level in delivering presentations - Fluent English (including business and technical) Team: - Friendly working atmosphere - Knowledge sharing internally and externally - Monthly integration budget - Possibility to attend local and foreign conferences - Start of work between 7 a.m. and 10 a.m.